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FAQ Paysafe

What are the charges to use Paysafe?

Transaction rates per country/area:
Region Link Pricing
Europe Click Here 2.79% + €0.25/txn
UK Click Here 2.79% + €0.25/txn
US Click Here 2.75% + $0.20/txn
CAD Click Here 2.75% + $0.20/txn
 
 

Chargebacks, Retrievals, Reversals and Failed Txn Fees   

Region Chargeback Retrieval Reversal Failed Txn Fee
Europe €7.50 €10 €10 €0.20
UK
US $7.50 $7.50 N/A $0.20
CA
 
 FAQ
When will the funds be transferred to my bank account?
Once the member makes the payment, the funds will be immediately transferred to Netbanx, the settlement will take 2 business days and after that, it will take from 1 to 3 business days to transfer the funds to your bank account.

Best case scenario: 3 business days
Worst case scenario: 5 business days

How often do I have to pay the Payment Fee?

The settlement fee or “payment fee” is charged every time a club processes payments. 

Are there any limits of transactions that can be done?

 

No, however unusual or atypical transactions like sudden rise of balance, or transactions from the flagged or suspicious account will be held back by the Risk Management team, in which case the club will be contacted by this department or the bank itself.

Do members get notified about the transaction?

 

No, they don’t get notified. That is really up to the member’s bank if the bank has that feature.

Does the club receive notifications of failed transactions?

The club can enable scheduled reports to receive notifications of various types of transactions such as failed transactions. To do that, go to they Paysafe Portal (Back Office) > Reports > Scheduled Reports > Add Report and select type of notifications. Then just adjust the parameters and enter the notification email.

 
 
If I attempt the same payment several times and the transaction fails each time, does it mean that each time I will get charged a return fee?

Yes, the club will be charged the Return Fee each time until the bank blocks the transaction. Therefore, it’s recommended to contact the member after one failed transaction before attempting the payment again.

However, the club can contact technicalsupport@paysafe.com to enable Velocity Rules. This will prevent several attempts to happen within a specific time frame. For example, the club can request that an account can only be sent one transaction request every 2 weeks.

 

 

 

If a member has insufficient funds, will that show in Virtuagym too?

No, the only way to find out if a client has insufficient funds is after a transaction has been executed, in which case the invoice will show a failed transaction.

To find out why the transaction failed, go to your paysafe portal and run a report to see more details of the transaction.

 

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